Thank you for visiting and shopping at KilnShelf.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment Processing Time
All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We currently only use the UPS Shipping Method to estimate shipping charges for online orders.
Expedited delivery fees do not guarantee orders will arrive by the suggested time at checkout.
Delivery delays can occasionally occur on account of UPS after an order has left our warehouse.
All online orders will ship out of our warehouse in Minneapolis, Minnesota.
Shipment to P.O. Boxes or APO/FPO Addresses
KilnShelf.com only ships to verified (by us) commercial or residential addresses within the U.S.
Additional charges may apply for orders shipped to Alaska or Hawaii.
We do not ship to P.O. Boxes, APO ‘Army Post Office’ or FPO ‘Fleet Post Office.’
Shipment Confirmation and Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
The tracking number will be active within 24 hours of confirmation.
Customs, Duties and Taxes
KilnShelf.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Additional Shipping and Handling Fees
A foaming charge of $15 per container will be added to every order.
Shipping fees may need to be adjusted before we can process your order. If the shipping needs to be adjusted to more than 15% of your total order we will contact you.
International Shipping Policy
We currently do not ship outside the U.S. through our online store and international orders will not be taken online.
Inquiries regarding international ordering can be made in voice to 866-545-6743 and we will determine if the order is fulfillable.